If you are not satisfied with your purchase, you may return the products you have purchased. To do this, you must email us at info@fantastik.es within 14 calendar days of the date of purchase. Only products returned in the same condition in which they were delivered, with all their original packaging, will be accepted. No returns will be accepted for the Mexican oilcloth.
Maximum period to manage products returns: 14 calendar days. No returns for the Mexican oilcloth.
The refund will include the cost of the products and the original delivery charges. However, it will not include the additional cost of initial delivery, non-standard delivery or express delivery, or the cost of returning the goods. Refunds will be made to the same method of payment used for the original purchase.
We do our utmost to pack your purchase in the best possible condition. However, it is possible for damage to occur during transport. If this damage is visible on the outer packaging, please note this on the carrier’s delivery note when you receive your purchase and then contact us to arrange a new delivery.
If you discover the damage after receiving the package, you have 7 days to make a claim. In these cases, we will pay for the shipping costs, as well as when we accidentally send you a product that does not match your order.
If you have any questions, please do not hesitate to contact us. You can contact us by email at info@fantastik.es or call us at our Barcelona store (+34 93 301 3068) during opening hours.
